RETURN & REFUND POLICY
Techy Train Incubator Foundation
Effective Date: 24th August, 2025
Last Updated: 24th August, 2025
At Techy Train Incubator Foundation (TTI Foundation), we are committed to providing high-quality digital skills programs, courses, and trainings to women and youth across Africa. As a non-profit organization, funds from course payments and donations are reinvested directly into our mission.
This Refund & Return Policy explains the circumstances under which payments may be refunded.
1. Donations
- All donations are non-refundable.
Once a donation is made, it is immediately allocated to support our programs and beneficiaries. If you believe a donation was made in error, please contact us at hello@thettifoundation.org within 7 days and we will review the request on a case-by-case basis.
2. Courses & Trainings
We offer both pre-ordered and scheduled/live courses. Our refund terms are as follows:
- Pre-Ordered Courses (not yet delivered):
- Full refund available if cancellation is requested within 14 days of purchase and before course access is granted.
- After access is granted (materials shared, portal access, or course begins), no refund will be issued.
- Scheduled/Live Trainings:
- If you are unable to attend, you may request a full refund up to 7 days before the start date.
- Requests made less than 7 days before the start date will not be eligible for a refund, but you may transfer your registration to another participant or defer to the next cohort (where available).
- Completed Trainings or Courses:
- Once a course or training has been completed or substantially delivered, no refunds will be issued.
3. Digital Products & Materials
- All digital products (e.g., e-books, downloadable resources, recorded content) are non-refundable once delivered due to their intangible nature.
4. How to Request a Refund
To request a refund, please:
- Email us at hello@thettifoundation.org with:
- Full name
- Payment reference/receipt
- Course or training name
- Reason for refund request
- Refunds (if approved) will be processed back to the original payment method within 14 business days.
5. Contact Us
If you have any questions about this Refund & Return Policy, please contact us:
Techy Train Incubator Foundation
No. 5 Kwaji Close, Maitama, Abuja, Nigeria
Email: hello@thettifoundation.org
Phone: +2349069980493